 Beijing Apartments |
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I. BOOKING ONLINEHow do I know which apartments are available?How do I make a reservation?Is there a minimum stay?How much time in advance should I make a reservation?How can I cancel my reservation?When will my reservation be confirmed?Is it possible to change the date of arrival and departure?Is my reservation guaranteed?II. PAYMENTWhat is the payment procedure?What payment methods are accepted?Do I have to pay a deposit to confirm my booking?How will I be informed of the bank details to which I have to make the bank transfer?III SECURITY DEPOSITDo I have to pay a security deposit?What is the security deposit for?When and how do I have to pay the security deposit?IV. PRICEWhat is included in the price?Are there any special offers for children?Is cleaning included in the price?Is there a discount if I stay for seven nights?V. ARRIVALSWhat is the check in procedure?How and when do I receive the keys?What are the office opening hours?Do I need to inform Beijing-Apartments team of my arrival time?What happens if my arrival is not during the office hours?Can I come on Sundays?When will I find out the full address of the apartment?What happens if I arrive outside the opening hours?What happens if I arrive on a Saturday or Sunday?What happens if I arrive on a Sunday and outside the office hours?VI. DURING MY STAYWhat do I have to take with me to the apartment?What do I do in case of an emergency?Can I bring my pet?What can I do if I lose my keys?We have a one month old baby. Do you provide baby cots?VII. DEPARTURESWhat is the check out procedure?If I check out during the middle of my stay? Will I be refunded any rent?To whom do I have to give back/present the keys?Do I have to clean the apartment before I leave?What happens if I were to check out early?
I BOOKING ONLINEHow do I know which apartments are available?Please contact us directly by email with all details (contact, length of your stay, and the reference of the property requested) to the following email: info@china-apartments.cn
How do I make a reservation?Fill in the form on our web site «property search» to directly book apartments depending on availabilities, amenities and/or number of guests. You can also contact us directly by email: info@china-apartments.cn
Is there a minimum stay?A minimum of 3 nights booking is required for any reservation. For a reservation during the 2008 Beijing Summer Olympics (July, August and September 2008), the minimum booking is 7 nights.
How much time in advance should I make a reservation?If the apartment is available, within 48 hours.
How can I cancel my reservation?In the event of a cancellation, Beijing-Apartments Team is to be notified by fax or email as soon as possible and prior to the date of arrival. The cancellation charges will be calculated as follows:
The refund will be calculated on the basis of the rental price. Nevertheless some additional services will not be refunded.
When will my reservation be confirmed?The reservation will be confirmed by e-mail by Beijing-Apartments Team after the deposit has been paid via bank transfer, we will send confirmation within 24hours of receiving your proof of payment which can be sent to us via email or fax.
Is it possible to change the dates of my arrival and/or departure?You need to contact Beijing-Apartments team as soon as possible, via fax or email, regarding any changes to the reservation dates. If apartments are available for the revised dates, then we will make the corresponding changes at no extra cost. In cases where no apartments are available for the new dates and the client wishes to cancel the reservation, Beijing-Apartments’ cancellation policy will apply.
Is my reservation guaranteed?We have the exclusivity of the apartments so your reservation is guaranteed. II PAYMENTWhat is the payment procedure?All reservations must be confirmed with a deposit equal to 30% of the total charge for the entire stay upon reservation. This payment must be made by bank transfer within 48 hours after your booking. All remaining charges (70%) are payable 2 weeks before your arrival date by bank transfer, or at time of check-in (ONLY CASH is accepted for the remaining amount in this case).
Which payment methods are accepted?For the moment, ONLY bank transfer is accepted for the booking deposit (30%). The remaining 70% is to be paid by bank transfer minimum 2 weeks before your arrival date or by cash at check-in time.
Do I have to pay a deposit to confirm my booking?All reservations must be confirmed with a deposit equal to 30% of the total charge for the entire stay upon reservation. This payment must be made by bank transfer within 48 hours after your booking. you will need to send payment confirmation from your bank to Beijing-Apartments team via Fax or email, within 48 hours.
How will I be informed of the bank details to which I have to make the bank transfer?When you have finalized your reservation in our system, you will automatically receive an email with all the details you need in order to make the bank transfer.
III SECURITY DEPOSITDo I have to pay a security deposit?A security deposit of 300 € to 700€ (depending on apartments) is required. This deposit will be given back at check-out time. What is the security deposit for?This deposit is against possible damages or losses caused to the property. Clients should be aware that they will be liable to pay for any damages or breakages that occurred whilst staying at the apartment. In this case that charge will be deducted from the security deposit and the difference refunded to you.
How and when do I arrange the security deposit?Beijing-Apartments team will provide the keys to the apartment only on receipt of the security deposit. Beijing-Apartments team will return the deposit once the apartment checked after departure.
IV PRICEWhat is included in the price?Each quotation includes electricity, water, heating, air-conditioning (if provided). Therefore, for bookings up to two months, meters will be read, for accounting purposes.
Are there any special offers for children?Children under two can stay free of charge.
Is there a discount if I stay for seven nights?Yes, our organization provides discounts for all reservations that are longer than seven days.
V ARRIVALSWhat is the check in process?An agent of Beijing Apartments team will welcome you at Beijing International Airport, and proceed directly with you to check in when you arrive to the apartment. For other arrangements, please send us an e-mail as soon as possible to: info@china-apartments.cn
Do I need to inform Beijing-Apartments team of my arrival time?Yes, you will need to contact Beijing-Apartments team via e-mail at least days prior to arrival, in order to inform them of your arrival time. If you are late, please contact Beijing-Apartments as soon as possible.
How and when will I receive the keys?On the date of arrival, you need to complete the remaining payment and to pay the refundable security deposit in order to receive the keys.
What are the office opening hours?Monday to Friday from 10.00 am to 7.00 pm
What happens if my arrival is not during the office hours?In the event of late arrival, you will be charged a supplementary fee depending on the time:
There is no check-in possible after 12.00pm (00h00) and no check-out possible before 6.00am. Surcharges can be cumulative (eg. Arrival on Sunday after 8.00 pm. or 10.00 pm.
When will I find out the address of my apartment?At the booking stage you will be informed of the apartment’s area and the name of the street that it is on. We will give you the full address (in Chinese and in English language) upon check in.
What happens if I arrive outside the opening hours ? If your are planning to arrive outside our office hours you will need to send us an email as soon as possible so that we can arrange a time for one of our agents to meet you for check in. Early arrivals will depend on the availability of the apartment.
Can I arrive on Sunday?Yes, however you will be charged a supplementary fee of 30€.
What happens if I arrive on a Saturday or Sunday? If your arrival date is on a Saturday or a Sunday you will need to organize with Beijing-Apartments team a check in time. There will be extra charges for all arrival on Saturday’s and on Sunday’s.
What happens if I arrive on a Sunday and outside the opening hours?In this case, you will need to pay the extra charge of 30 Euros for arrivals on Sunday (to pay locally) and also the charge of 30 Euros or 50 Euros for arrivals outside the office hours.
VI DURING MY STAYWhat do I have to take with me to the apartment?All apartments are completely furnished. The apartments are equipped with the basic kitchen and crockery and silverware for the designated number of persons. All beds have blankets.
What do I do in case of an emergency?You will need to call our agent. Please note that emergencies are only issues that immediately need to be resolved. For all other issues, please call or email during office hours.
Can I bring my pet?If you want to bring a pet, you will need to contact Beijing Apartments team at the time of reservation via email explaining your situation. What can I do if I lose my keys?Beijing Apartments team will require additional charges (80 Euros + cost of replacement). We will need to replace the locks for security reasons.
We have a one month old baby. Do you provide baby cots?Yes, we can arrange a baby cot for any apartments. There will be an extra charge of 25 Euros, which includes linen. We will need to know in advance in order to arrange for a baby cot to be ready in the required apartment.
VII DEPARTURESWhat is the check out procedure?One agent of Beijing Apartments team will check out with you in the apartment inside the office hours.
If I check out during the middle of my stay, will I be refunded any rentIf you leave the apartment earlier than the intended date, we are not able to reimburse you, nor provide you any compensation.
To whom do I have to give back/present the keys?On the day of the check out you will need to give back the keys to Beijing Apartment team. One of our agents will collect the keys.
Do I have to clean the apartment before I leave?The apartment needs to be cleaned and tidied on departure. You are able to request a final cleaning, or you will be asked to leave the apartment in the same condition as you found it. If you have not requested a final cleaning, and the apartment is not left as it were on arrival, we are entitled to charge a 50 Euros cleaning fee to your deposit.
What happens if I were to check out early?For all early check outs you will be asked to leave the keys inside the apartment. This will need to be arranged with Beijing Apartments Team in advance. |
(c) 2007 Beijing-Apartments.cn |
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Beijing-Apartments.cn is part of the China Apartments rental service: a network specializing in vacation, holiday and self-catering apartments, flats, condos, lofts, penthouses, villas and townhouses for rent in China's most important cities. Beijing-apartments.cn offers apartment rentals in the following districts of Beijing City: Dongcheng District, Xicheng District, Chongwen District, Xuanwu District, Chaoyang District, Haidian District, Fengtai District, Shijingshan District. For Beijing apartments, apartments in Beijing, Beijing apartment, apartment in Beijing, Beijing flats, flats in Beijing, Beijing flat, flat in Beijing, Beijing apartment rentals, apartment rentals in Beijing, Beijing vacation apartments, vacation apartments in Beijing, Beijing condos, condos in Beijing, Beijing condominium, condominium in Beijing, Beijing city apartments, apartments in Beijing city, self-catering Beijing apartments, holiday apartments in Beijing |
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Copyright ® 2007 China Apartments
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